The agreement that governs use of Binary AIQ.

These terms apply to every customer and authorised user of the Binary AIQ platform. Enterprise customers may execute a Master Services Agreement that supersedes specific sections; the MSA controls to the extent of any conflict.

Effective from: 1 January 2026 · Version 2.0

Section 1

The service.

Binary AIQ is a software service that records personal-data processing activities, publishes privacy notices, captures consent, answers data-principal rights, tracks retention and evidences compliance obligations. The service is provided by Binary AIQ Technologies Private Limited.

Access is granted under a written subscription for the term stated in the ordering document. Feature availability follows the plan on the ordering document and the current published pricing.

Section 2

Customer responsibilities.

Accuracy of customer data

The customer is responsible for the accuracy, completeness and lawful basis of personal data uploaded to or processed through the platform.

User management

The customer manages user accounts within its workspace, including revocation on employee exit, MFA enrolment and scope assignment.

Regulatory role

The customer is the data fiduciary in respect of personal data it processes. Binary AIQ acts as data processor under the Data Processing Addendum.

Acceptable use

The service is not to be used to process personal data unlawfully, to circumvent DPDP obligations, or to attempt intrusion, reverse engineering or denial of service.

Third-party integrations

Where the customer connects the platform to third-party systems, the customer authorises the data flow and is responsible for the third-party terms.

Section 3

Service commitments.

Availability

99.5% monthly uptime for standard plans; 99.9% for enterprise plans on the terms of the MSA. Scheduled maintenance is announced in advance and does not count against the SLA.

Support

Standard support: email response within 1 business day. Enterprise support: priority routing per contracted tier.

Backups and recovery

Point-in-time recovery for 30 days. Restore-to-time available on customer request.

Data residency

Primary residency is ap-south-1 (Mumbai). Alternative regions available for enterprise customers on the MSA.

Security controls

Controls mapped to ISO 27001 and ISO 27701. See the Trust Center for the full posture.

Section 4

Confidentiality and data protection.

Each party will hold the other's confidential information in confidence and use it only to perform this agreement. Confidentiality obligations survive termination for three years or as long as the information remains confidential, whichever is longer.

Personal data processed through the platform is governed by the Data Processing Addendum, which forms part of these terms and is incorporated by reference. The DPA addresses controller-processor obligations under the DPDP Act 2023 and, where relevant, the GDPR.

Section 5

Fees, term and termination.

Fees

As stated in the ordering document. Invoiced annually in advance unless the ordering document specifies otherwise.

Term

One year initial term unless stated otherwise. Auto-renews for successive one-year terms unless either party gives 30 days written notice.

Termination for cause

Either party may terminate for material breach that remains uncured 30 days after written notice.

Effect of termination

Customer data is retained for 90 days post-termination for retrieval, then permanently deleted. On request, deletion certification is provided.

Section 6

Warranties and liability.

Binary AIQ warrants that the service will materially conform to the published documentation and will be provided with reasonable care and skill. Except as expressly stated, the service is provided without further warranty.

Neither party is liable for indirect, incidental, consequential or punitive damages. Each party's aggregate liability under this agreement is limited to fees paid in the twelve months preceding the claim. Nothing limits liability for wilful misconduct, fraud, breach of confidentiality or infringement of intellectual-property rights.

Section 7

Governing law and jurisdiction.

These terms are governed by the laws of India. The courts at Bengaluru have exclusive jurisdiction, subject to any different forum stated in a signed MSA.